Terms of Service
Overview
These Terms of Service govern your use of the Metropolitan website and any purchase you make through it. By browsing the site or placing an order, you agree to these terms. Please read them carefully, and don't use the site if you don't agree with them.
Using our site
You may use our site for lawful purposes only. You agree not to misuse it — including attempting to gain unauthorized access, interfering with how it works, or using it in any way that could damage the site or disrupt other users. We may suspend or restrict access if these terms are broken.
Your account
To place an order, you may need to create an account. You're responsible for keeping your login details secure and for any activity that happens under your account. Please give accurate, current information when you register, and let us know if you believe your account has been used without your permission.
Products and pricing
We work to describe our products and display prices as accurately as possible. Even so, occasional errors happen — in descriptions, pricing, or availability. We reserve the right to correct any errors and to change prices at any time before your order is confirmed. Colors may also vary slightly from screen to screen.
Orders and payment
When you place an order, you're making an offer to buy. We'll confirm receipt by email, but a contract is only formed once we confirm the order has shipped. We may decline or cancel an order for reasons including:
- The item is out of stock or no longer available
- A pricing or product description error
- Payment can't be authorized
- We suspect fraudulent or unauthorized activity
Payment is taken at checkout through our secure providers. You confirm that any payment details you provide are valid and your own.
Shipping and returns
Delivery times and options are set out on our shipping page, and returns are covered by our Refund Policy. Please review both before ordering. Risk of loss passes to you once your order is delivered to the address you provide.
Intellectual property
All content on this site — including text, images, logos, and design — belongs to Metropolitan or its licensors and is protected by law. You may not copy, reproduce, or reuse any of it for commercial purposes without our written permission.
Prohibited use
When using our site, you agree not to:
- Break any applicable law or regulation
- Submit false, misleading, or fraudulent information
- Upload harmful code or attempt to disrupt the site
- Collect data about other users without consent
- Use the site to send unsolicited or unauthorized advertising
Third-party links
Our site may link to other websites we don't control. We provide these links for convenience only and aren't responsible for the content, policies, or practices of any third-party site. Visiting them is at your own discretion.
Disclaimers
The site and its content are provided on an "as is" basis. While we work to keep everything accurate and available, we don't guarantee the site will always be uninterrupted, error-free, or secure. Your use of the site is at your own risk, to the extent permitted by law.
Limitation of liability
To the fullest extent allowed by law, Metropolitan won't be liable for any indirect or consequential loss arising from your use of the site or products bought through it. Nothing in these terms limits any rights you have under applicable consumer protection law.
Changes to these terms
We may update these terms from time to time. Any changes take effect once posted here, with the revision date shown at the top. Continuing to use the site after changes means you accept the updated terms.
Governing law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
Questions about these terms? Reach us at hello@metropolitan.com and we'll be glad to help.